Shipping & Returns

​​Shipping

We currently deliver to customers across the United Kingdom.

Orders are processed after payment has been successfully received.
 

Processing Time

Orders are typically processed within [X–X] business days.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
 

Delivery Times

Estimated delivery times vary depending on the product and delivery location.

Standard UK Delivery:

Estimated [X–X] business days
 

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control, including carrier delays, customs procedures or periods of exceptionally high demand.
 

Tracking

Where tracking is available, your tracking details will be sent to the email address provided at checkout.

Please allow [X] business days after receiving your dispatch email for tracking information to become active.
 

Returns

We want you to be happy with your purchase.

If you change your mind about an online purchase, you may have a legal right to cancel within the applicable cancellation period. Please contact us before returning an item so that we can provide the appropriate return instructions.
 

How to request a return

1. Contact us at support@[yourdomain].co.uk

2. Include your order number.

3. Tell us which item you wish to return.

4. Wait for our return instructions before sending the item back.
    

Returned Items

Items should be returned in accordance with the applicable return requirements and, where appropriate, in their original condition and packaging.

Please do not send an item back to an address without first contacting us.
 

Refunds

Once your return has been received and processed, we will confirm the outcome by email.

Where a refund is due, it will be issued to the original payment method.

For online purchases, UK rules generally require refunds in qualifying cancellation cases within 14 days of receiving the returned goods, subject to the applicable rules.
 

Damaged or Incorrect Items

If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible and provide:
 

• Your order number

• A description of the issue

• Clear photographs of the item and packaging
   

We will review the issue and provide the appropriate resolution.