Question 1

How long will my order take to arrive?

Accepted Answer

Delivery times vary depending on the product and delivery location.Please check the estimated delivery time shown on the relevant product page or our Shipping & Returns page.

Question 2

Do you deliver across the UK?

Accepted Answer

Yes. We currently offer delivery to customers across the United Kingdom.Please check our Shipping & Returns page for current delivery information.

Question 3

Will I receive tracking information?

Accepted Answer

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

Question 4

Can I change or cancel my order?

Accepted Answer

If you need to make a change to your order, please contact us as soon as possible.Once an order has been processed or dispatched, it may no longer be possible to make changes.

Question 5

Can I return my order if I change my mind?

Accepted Answer

For online purchases, consumers may have a statutory cancellation right, subject to applicable exceptions.Please contact us and see our Shipping & Returns page for the full process

Question 6

What if my item arrives damaged?

Accepted Answer

Please contact us as soon as possible with your order number and photographs showing the damage and packaging.We'll review the issue and help with the appropriate resolution.

Question 7

What if I receive the wrong product?

Accepted Answer

Contact our customer service team with your order number and photographs of the product received.We'll investigate and assist you with the next steps.

Question 8

How can I contact After.noon?

Accepted Answer

You can contact us at:support@[yourdomain].co.ukOur customer service hours are:Monday – Friday, 9:00am – 5:00pm

Question 9

Are my payments secure?

Accepted Answer

Yes. Payments are processed through secure payment providers.We do not store your payment card details.

FAQ