FAQ

Delivery times vary depending on the product and delivery location.Please check the estimated delivery time shown on the relevant product page or our Shipping & Returns page.

Yes. We currently offer delivery to customers across the United Kingdom.Please check our Shipping & Returns page for current delivery information.

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

If you need to make a change to your order, please contact us as soon as possible.Once an order has been processed or dispatched, it may no longer be possible to make changes.

For online purchases, consumers may have a statutory cancellation right, subject to applicable exceptions.Please contact us and see our Shipping & Returns page for the full process

Please contact us as soon as possible with your order number and photographs showing the damage and packaging.We'll review the issue and help with the appropriate resolution.

Contact our customer service team with your order number and photographs of the product received.We'll investigate and assist you with the next steps.

You can contact us at:venoashop@hotmail.comOur customer service hours are:Monday – Friday, 9:00am – 5:00pm Saturday, 9:00am – 3:00pm

Yes. Payments are processed through secure payment providers.We do not store your payment card details.